Privacy Policy

Big Forest Limited ("Big Forest", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (bigforest.com) or engage with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

We may collect information about you in various ways:

Information You Provide: We collect information you voluntarily provide when you fill in contact forms, subscribe to our newsletter, or communicate with us. This includes name, email address, company name, phone number, and any information in your message.

Automatically Collected Information: When you visit our site, certain information is collected automatically, including your IP address, browser type, operating system, referring URLs, and pages visited. We use cookies and similar tracking technologies for this purpose.

Third-Party Information: We may receive information about you from third parties such as business partners, analytics providers, and advertising networks.

We use the information we collect to:

• Respond to your enquiries and provide the services you request
• Send administrative communications, such as confirmations and support messages
• Send marketing communications (where you have consented or we have a legitimate interest)
• Analyse usage patterns to improve our website and services
• Comply with legal obligations and enforce our terms
• Protect against fraudulent or illegal activity

For individuals in the European Economic Area (EEA) and the United Kingdom, our legal basis for processing your personal data includes:

• Consent: Where you have given clear consent to process your data for a specific purpose
• Contract: Where processing is necessary to perform a contract with you
• Legitimate Interests: Where processing is in our legitimate business interests, provided your rights are not overridden
• Legal Obligation: Where we need to comply with a legal obligation

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, email delivery)
• Business Partners: With your consent, we may share information with strategic partners
• Legal Authorities: Where required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We use cookies and similar technologies to enhance your experience. Types of cookies we use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality.

We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Contact form submissions are retained for 3 years. Newsletter subscriptions are retained until you unsubscribe. Analytics data is retained in aggregated form for 26 months.

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Restriction: Request that we restrict processing of your data
• Portability: Request transfer of your data to another organisation
• Objection: Object to processing based on legitimate interests or for direct marketing

To exercise any of these rights, contact us at privacy@bigforest.com.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption, access controls, and regular security assessments. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

By accessing and using this website, you accept and agree to be bound by these terms. The content on this website is provided for general information purposes only and does not constitute professional advice. Big Forest reserves the right to modify these terms at any time. Continued use of the site constitutes acceptance of modified terms.

For questions about this Privacy Policy or to exercise your data rights, please contact our Data Protection Officer:

Email: privacy@bigforest.com.au Post: Data Protection Officer, Big Forest, Melbourne, Victoria, Australia